Our goal is to resolve your issue within 1 business day of receiving your ticket. We are available Monday through Friday, 10:00 AM to 6:00 PM CST, and we work to address every submission as promptly as possible. Tickets submitted after hours or over the weekend will be picked up the next business day.

It is important that you complete the support form in its entirety. Incomplete submissions will delay processing and may result in your ticket being held until the missing information is provided. Please include your EFIN, the specific software you are using, a clear description of the issue, and any relevant error codes or screenshots. Every field on the form exists for a reason — filling it out completely is the fastest way to get your issue resolved.

First, ensure you are using the correct email address associated with your account and check for typos. If you still cannot log in, use the "Forgot Password" link on the login screen. If you do not receive the reset email within 15 minutes (check your spam folder), please submit a support ticket, and we will manually verify your identity and restore access.

All requests for new licenses, as well as updates to your Doc Prep, Service Bureau, or Transmitter fees, must be submitted via a support ticket. Please specify the exact changes needed in your request, and our team will process the updates on the backend to ensure your account is configured correctly.

Yes. If you have not received a response within 2 business days, you are welcome to follow up by resubmitting your ticket and referencing your original request. Please avoid submitting multiple tickets for the same issue before that window has passed, as this can push your request further back in the queue. Our team works every ticket in the order it is received and is committed to getting back to every partner.